The company’s comprehensive suite supports AI agent deployment across hyperscaler technologies, promising operational efficiencies and enhanced experiences.
A Strategic Move Toward AI-Driven Automation
NTT DATA has launched its Agentic AI Services for Hyperscaler AI Technologies, offering businesses a robust pathway to adopt and manage AI-powered agents. These services aim to enhance operational efficiency, drive innovation, and improve employee and customer experiences.
As companies increasingly prioritize AI adoption, the demand for agentic AI solutions has surged. Agentic AI systems are designed to engage naturally, understand complex requests, and autonomously manage tasks. NTT DATA’s offering builds on its Smart AI Agent platform, enabling seamless AI integration across various business functions.
Driving ROI Through AI Agent Management
Agentic AI promises to reduce operational inefficiencies and unlock new revenue opportunities. NTT DATA’s services cover the full AI adoption lifecycle, from advisory and development to deployment and ongoing management. By combining AI-driven automation with enterprise cloud infrastructure, companies can scale AI solutions globally while maintaining compliance and optimizing performance.
Charlie Li, Global Head of Cloud & Security at NTT DATA, highlighted the transformative potential of AI agents. “As the first global provider to offer comprehensive agentic AI services, we’re empowering organizations to unlock unprecedented efficiency and innovation while enhancing employee and customer experiences,” he said.
Meeting Market Demand for Scalable AI
Enterprise AI investments are accelerating. Gartner predicts the market for artificial intelligence services will reach $609 billion by 2028, with agentic AI embedded in 33% of enterprise applications. NTT DATA’s own Global GenAI Report shows that organizations are increasingly focusing on AI-driven automation for back-office optimization, with 96% of CIOs and CTOs favoring cloud-based solutions.
By leveraging Microsoft platforms such as Azure AI Foundry and Copilot Studio, NTT DATA enhances its AI agent capabilities. Through this collaboration, businesses can integrate AI agents into daily operations, benefiting from dynamic, personalized automation solutions.
Real-World Applications and Industry Impact
NTT DATA’s Agentic AI Services have broad applicability across industries including manufacturing, healthcare, banking, and logistics. Organizations can expect streamlined customer service operations, faster billing and scheduling, and enhanced risk management. Additionally, AI-powered assistants can accelerate onboarding, automate HR tasks, and provide intelligent sales support.
This launch signals a clear shift toward AI-powered business models. For companies navigating digital transformation, agentic AI presents a competitive advantage. By adopting NTT DATA’s managed AI services, enterprises can confidently embrace automation, reduce operational complexities, and remain agile in an increasingly AI-driven market.
