Webgility has announced the beta launch of its AI Assistant, an AI-driven chat assistant designed to help SMBs automate their e-commerce workflows and quickly understand their business operations. The AI Assistant is a significant step forward in making AI technology accessible to SMBs, moving beyond traditional search boxes to a more interactive chat interface.
Parag Mamnani, founder and CEO of Webgility, expressed his excitement about the launch, stating that AI is no longer a distant future concept for SMBs but a present reality that Webgility is delivering to its customers. The AI Assistant offers a novel way for SMBs to carry out routine tasks such as bookkeeping and inventory management via a chat interface.
AI Adoption on the Rise
A recent McKinsey report revealed that 65% of organizations are regularly using generative AI, nearly double the percentage from the 2023 survey. Large global retailers and resellers like Amazon and Shopify are leveraging AI to better understand customer behavior, identify new sales opportunities, and enhance business operations. However, most SMBs are still grappling with data capture and management, let alone implementing AI in their businesses.
Key Features of Webgility’s AI Assistant
Webgility’s AI-powered assistant simplifies the process for SMBs to get the answers they need and take actions from anywhere in the app. The feature uses natural language processing (NLP) to answer user queries and perform actions like posting orders to QuickBooks in one click to automate bookkeeping. Business owners can use the feature to easily access business data analytics about orders, refunds, product info, and more.
With this release, e-commerce businesses can ask the Webgility Assistant about their orders, customers, or products as if they were speaking to a human. It provides instant answers to questions about customers and performance, such as the total revenue of orders this year, the total tax of all orders, and the total discount of all orders.
Webgility’s AI Assistant represents a significant advancement in bringing AI technology to SMBs, offering them a user-friendly and practical tool to streamline e-commerce operations. With the rise in AI adoption across industries, Webgility is ensuring that SMBs can leverage the power of AI to enhance their efficiency and competitiveness in the online marketplace.
